Refund & Replacement Policy

1. Our 100% Guarantee

At Velocity Gear, we fully guarantee and protect your purchase. We will refund or replace your order without question in any of these three situations:

• Manufacturing defects (fabric flaws, ink bleed, print imperfections)
• Items that arrive to you damaged or destroyed in shipping
• Orders that are lost in transit and never delivered (verified by shipping carrier documentation)

Your investment in custom racing apparel is protected by our risk-free promise. If you encounter any of these issues, we will make it right immediately.

2. Resolution Process

Once we verify your claim, our dedicated customer service team will personally contact you by email within 24 hours to resolve your case. We believe in a customer-first approach and will offer you a choice between:

• Free Replacement: A brand new replacement product, shipped with priority delivery and free shipping, with no additional cost to you
• Full Refund: 100% of your purchase amount refunded to your original payment method, processed within 3-5 business days

Rest assured: All resolutions are processed quickly and discreetly, with no hassle or complications.

3. How to File a Claim

To initiate a refund or replacement claim, please contact our support team within 14 days of delivery. You must provide:

• Your Order Number
• A clear photograph showing the defect, damage, or print error
• A brief description of the issue

Email us at crew@velocity-gear.net with the subject line REFUND CLAIM: [Your Order Number].

Once we receive your claim, we will begin the verification process within 1 business day and update you on the status of your case.

4. POD Exclusions

Because every Velocity Gear item is custom-printed and manufactured specifically for each order, we cannot issue refunds or replacements for:

• Buyer's remorse or changes of mind
• Customer sizing errors
• Color preference issues
• Design preference changes after order confirmation

Important: Please refer to our [Size Chart Link] before placing your order to ensure you select the correct size for your measurements.

Exception: All custom-printed items include our [Lifetime Print Warranty] for any manufacturing defects in printing or fabric quality.