Privacy Policy

Last Updated: June 10, 2026

1. Information We Collect

To complete and fulfill your orders, we collect the following personal information:

Full Name for order processing and communication
Shipping Address for delivery coordination
Billing Address for order verification
Email Address for order confirmation and customer support
Phone Number for shipping updates and order inquiries

Important: All payment information is processed securely through third-party providers like Stripe or PayPal and is never stored on our servers.

2. How We Use Your Data

We use your personal information to:

Transactional Communications: Send order confirmations, tracking updates, shipping notifications, and respond to support inquiries
Service Improvement: Analyze order patterns to enhance our Print-on-Demand services

For marketing purposes, we only send promotional emails and newsletters to users who have explicitly opted in. Every marketing email includes:

A clear and functional Unsubscribe link in every email
Option to update email preferences at any time

We never sell your personal information to third parties for marketing purposes.

3. Third-Party Data Sharing

To fulfill your orders, we share your information only with essential service providers:

Print-on-Demand Manufacturing Partners: To print and prepare your custom apparel for shipment
Shipping Carriers: USPS, UPS, FedEx, or other carriers to deliver your orders

These service providers are contractually obligated to maintain the security and confidentiality of your information and use it solely for providing services to us.

4. Cookies & Analytics

We use essential cookies to:

Maintain your shopping cart session across pages
Remember your language and region preferences

We also use basic, anonymized analytics to understand how customers interact with our store to improve the user experience. This data does not personally identify you and is aggregated for statistical purposes only.

5. Your Rights

As a customer in the United States, you have the following privacy rights:

Right to access and review the personal information we hold about you
Right to request correction of inaccurate or incomplete information
Right to request deletion of your personal information, subject to certain exceptions

To exercise these rights, please contact us using the information provided in our Contact section. We will respond to your request within the timeframe required by applicable law.

For additional information or if you have any questions about this Privacy Policy, please contact us at crew@velocity-gear.net.